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Effective Date: July 4, 2026
SolarJee Services (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us regarding solar system installations and panel cleaning maintenance.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or utilize our services.
We may collect information about you in a variety of ways. The information we may collect on the site or through service agreements includes:
Personally identifiable information, such as your name, shipping address, installation address, email address, and telephone number, that you voluntarily give to us when you:
Request an installation quote or book a cleaning service.
Sign up for a cleaning subscription membership.
Contact our customer support team.
To effectively deliver our services, we collect specific details related to your property and solar infrastructure, including:
Inverter or system monitoring application viewer access codes (where required for service validation).
Technical details about your installed solar system (e.g., earthing specifications, panel counts, system capacity).
Before-and-after photos or video footage of your rooftop and solar panels for service verification, approval, and documentation.
Financial information, such as data related to your payment method (e.g., valid bank accounts, mobile wallets, or transaction reference numbers) that we collect when you process project advance payments or subscription fees.
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the site or service workflows to:
Schedule, coordinate, and dispatch our trained staff and equipment (such as pressure washers, air blowers, and safety gear) to your verified address.
Process payments, issue service invoices, and manage subscription membership benefits (e.g., sending automated cleaning reminders).
Perform necessary technical evaluations, verify earthing workmanship, and assist in assessing manufacturer warranty claims.
Generate before-and-after media records to fulfill quality assurance and documentation guarantees.
Notify you of scheduling updates, cancellations, or service postponements due to weather or force majeure events.
We may share information we have collected about you in certain situations. Your data may be disclosed as follows:
By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.
Manufacturer Claims: If requested by you, we may share relevant system installation details with original equipment manufacturers to assist you in processing valid hardware warranty claims.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We use administrative, technical, and physical security measures to help protect your personal information. This includes maintaining secure digital logs of project documentation and ensuring strict access controls for any client inverter or monitoring system data provided to us.
While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
We will only retain your personal, financial, and property data for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or ongoing long-term structural warranty verification).
Depending on your location, you may have the following rights regarding your information:
The right to access the personal information we hold about you.
The right to request the correction of inaccurate personal data.
The right to request the deletion of your data, provided it is no longer required for active contract fulfillment, open billing balances, or mandatory service records.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Effective Date” at the top of this policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the website.
