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Priority booking over non-subscription clients
Cleaning reminders as per required schedule
100% advance payment is required before work starts.
Visit confirmation will be shared 24 hours before the scheduled visit.
Any delay due to weather, operational issues, or client unavailability may require rescheduling.
SolarJee will provide trained staff in uniform and proper safety gear.
Before-and-after photos/videos of the cleaning service will be provided.
The client must provide:
Water source within 25 feet of the solar panels
Electricity / power board within 25 feet of the solar panels
Proper walkway access to the solar panels
Ladder and stand, where required
Viewer access to inverter / monitoring application, where required.
SolarJee Services will not be responsible for pre-existing panel damage,bullet damage, broken glass, structure faults, inverter
For solar systems installed by SolarJee Services Pvt. Ltd. The client does not need to worry about earthing workmanship, as SolarJee ensures proper earthing and professional installation standards at the time of system installation. However, any later damage, tampering, alteration, or third-party work in the earthing or electrical system will remain the client’s responsibility.
If the client cancels before 24 hours of the scheduled visit, 50% of the service charges will be payable by the client. No refund will be applicable for cancellation within 24 hours of the scheduled visit.
Service may be postponed due to rain, storms, unsafe rooftop conditions, or other unforeseen circumstances. In such cases, the new service date will be announced by the company.
Pressure washer; Air blower; Extension wire; Cleaning shampoo / chemical; Soft imported mop; Wiper; Safety equipment / PPE.
1. Payment Terms: 50% advance payment upon order confirmation, 40% upon material delivery/hand-over, and the remaining 10% upon completion before the team leaves the site.
2. Scheduling: Work is normally completed within 5–7 days from the confirmed date; however, timelines may vary depending on site conditions and material availability.
3. Client Requirements: The client must provide electricity and water to perform the job. Any additional requirements will be mutually agreed upon.
4. Documentation: The client must be present during material hand-over and project completion for video verification and approval.
5. Warranty: Service warranty is valid for 6 months. Any work or material outside the warranty scope will be charged separately.
6. Structure Warranty: Structure paint warranty is 1 year for epoxy paint and 6 month for oil paint. The company is not liable for damage caused by storms, strong winds, or other natural events.
7. Material Guarantee: The company guarantees that all supplied materials are 100% genuine.
8. Short Items: Full advance payment is required for short or custom items before delivery.
9. Warranty Scope: All service-related issues covered under warranty will be rectified free of charge. If replacement material is required, material and transportation costs will be charged separately.
10. Liability: The company is not liable for pre-existing damage, bullet damage, or any damage caused by nature or the client.
11. Manufacturer Claims: The company is an installation service provider, not a manufacturer. We will assist clients in assessing and processing manufacturer claims but cannot file claims on behalf of manufacturers.
12. Payment Delays: Delays in payment may result in delays or cancellation of work.
13. Force Majeure: Services may be postponed due to rain, storms, or other acts of nature. A new date will be mutually agreed upon.
